At Plateau Jeux Magasin, we’re committed to making your shopping experience as enjoyable as playing our games! Below you’ll find all the details about our shipping options and our straightforward return policy.
Shipping Information
Order Processing Time
We process all orders within 1-2 business days (excluding weekends and holidays). You’ll receive a confirmation email with tracking information once your order ships.
Shipping Methods & Delivery Times
We offer two shipping options to suit your needs:
- Standard Shipping (€12.95):
- Carrier: DHL or FedEx
- Delivery time: 10-15 business days after dispatch
- Includes tracking
- Free Shipping (for orders over €50):
- Carrier: EMS
- Delivery time: 15-25 business days after dispatch
- Includes basic tracking
Note: We ship worldwide except to certain Asian countries and remote areas. If you’re unsure whether we deliver to your location, please contact us before placing your order.
Returns & Exchanges
We want you to be completely satisfied with your purchase. If you’re not happy with your order for any reason, we offer a simple return and exchange process.
Return Conditions
- You have 15 days from the date of receipt to request a return or exchange
- Products must be returned in their original condition – unused, with all accessories and original packaging
- Returned items must include proof of purchase (invoice or order confirmation)
Non-Returnable Items
For hygiene and safety reasons, we cannot accept returns on:
- Games for 0-3 years (items that may have been in contact with children’s mouths)
- Used circus and outdoor items (for safety reasons)
- Opened or partially used arts and crafts products
- Opened puzzles with missing pieces (may be returned but will receive a reduced refund based on condition)
Return/Exchange Process
- Contact our customer service within 15 days of receiving your order by emailing [email protected] with the subject line « Return/Exchange Request – [Your Order Number] ». Include:
- Product name and quantity
- Reason for return/exchange
- Confirmation that items are in original condition
- For exchanges: name of desired replacement product
- Your full name, email, and phone number
- Wait for confirmation – We’ll email you with a Return Merchandise Authorization (RMA) number and return instructions
- Package your items carefully in the original packaging with all accessories and documents
- Include a copy of your invoice or order number
- Ship to: Plateau Jeux Magasin – Returns Service
56 Mail Louise Bourgeois
Rennes, FR 12156 - Wait for confirmation – We’ll email you once we receive and inspect your return
Refunds
- Once approved, your refund will be processed to your original payment method within 5-10 business days
- Original shipping costs are non-refundable unless we made an error or the product was defective
- For PayPal payments: refunds go to your PayPal account
- For credit card payments (Visa, MasterCard, JCB): refunds are credited to the card used for payment
Exchanges
- The same conditions as returns apply
- If the new product costs more, you’ll pay the difference
- If the new product costs less, we’ll refund the difference
- Shipping costs for the new item are your responsibility unless we made an error
Defective Products or Our Errors
If you receive a defective product or if we made a mistake in your order:
- Contact us immediately at [email protected]
- We’ll cover return shipping and send a replacement or issue a full refund including original shipping costs
- We may request photos of the defective product for our quality records
Questions?
Our friendly customer service team is happy to help with any questions about shipping or returns:
- Email: [email protected]
- Postal address: 56 Mail Louise Bourgeois, Rennes, FR 12156
- Hours: Monday-Friday, 9am-5pm (French time)
We strive to make returns as simple and quick as possible so you can fully enjoy your games and puzzles with peace of mind.
The Plateau Jeux Magasin Team
Last updated: June 15, 2023